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What is the GC MyPage Portal?

The GC MyPage Portal contains information about Grayson College as well as single sign on access to Campus Connect (GC’s student information system) and Blackboard (GC’s learning management system). When you click the GC MyPage Portal link on the Grayson College homepage, you can search for courses, access your courses inside Blackboard, register for classes, check your financial aid, pay your bill, and locate general information about the college, such as advising, admissions, and student life.

 
How do I retrieve my username to log into the GC MyPage Portal?
  • Click on the GC MyPage Portal link on the GC homepage
  • Click the yellow Help tab
  • Locate the box labeled, Email Username, and enter either your student id or your social security number
  • Click the Email Username button.

Your username will be emailed to the email address on file with the college. Allow up to five minutes for portal@grayson.edu to email your username and check your spam or junk mail folder for the portal@grayson.edu email if it doesn’t appear in your inbox. If you didn’t provide an email address, you may call the Help Desk for assistance.

 
How do I retrieve my password to log into the GC MyPage Portal?

Your password will be the last four (4) digits of your social security number. When those last four digits start with one or more zeros, you must drop all leading zeros and enter the last three, two, or one digits of your social security number.

You can also have your password reset and emailed to you:

  • Log into the GC MyPage Portal
  • Click the yellow Help tab
  • Locate the box labeled, Reset Password, and enter your username, email address, and last four digits of your social security number
  • Click the Reset Password button.

Your new password will be emailed to the email address on file with the college. Allow up to five minutes for portal@grayson.edu to email your new password. You should also check your spam or junk mail folder for the portal@grayson.edu email if it doesn’t appear in your inbox. If you didn’t provide an email address, you may call the Help Desk for assistance.

 
I requested that my username be emailed to me, but the email never came. What happened?

Your username will be emailed to the email address on file with the college. Please allow up to five minutes for portal@grayson.edu to email your username. Often the emails from portal@grayson.edu are routed into either your Spam folder or your Junk Mail folder, so check those folders before you call the Help Desk .

 
How can I update my email address?
  • Log into the GC MyPage Portal
  • Click the Personal Info link at the top of the page
  • Choose the Account Info tab and enter your email address in the box labeled Email
  • Click Save

OR

  • Log into the GC MyPage Portal
  • Click the yellow Help tab
  • Locate the box labeled Update Your Email Address
  • Type your email address in the space provided
  • Click the Updatebutton

LOGGING IN TO BLACKBOARD

How do I log into Blackboard?

First you must log into the GC MyPage Portal, then click the Blackboard icon on the portal home page.

 

How do I log into Blackboard using the Mobile App?

The Blackboard Mobile Learn app allows students and faculty to access Blackboard course content using mobile devices, including Android, iPhone, iPod touch, iPad, BlackBerry, and Palm webOS. 
 
After downloading and activating the app, most users will log in using their Portal username and password. 
 
Users who have changed their portal password should log into the Blackboard Mobile app using the last 4 digits of their social security number as their password.
 
If you need to reset your Blackboard password in order to use the mobile app, click here for instructions
 
Users who require additional assistance logging into the mobile app should contact helpdesk@grayson.edu.
 
 
How do I retrieve my username and password to log into the GC MyPage Portal?

Click here for portal login and password retrieval instructions.

 
How do I access my Internet or Hybrid course?

First you must log into the GC MyPage Portal, then click the Blackboard icon on the portal home page. Click any course hyperlink in the course list to access the course content.

 
I’ve logged into Blackboard, why can’t I see my upcoming courses listed?

By default, you won’t see your courses inside Blackboard until the first day of class unless your instructor makes his/her course available early.

 
What do I have to do to start my Internet class?

Once you’ve logged into Blackboard, click on the course you want to access and locate and read the course syllabus and any other instructions located inside that course.

 

SYSTEM REQUIREMENTS, BROWSERS, AND PLUGINS

It is the student’s responsibility to have access to a computer with a reliable Internet connection and a computer that is compliant with recommended browsers and settings in order to effectively utilize Blackboard. In order for Blackboard to function properly, your computer must have the latest updates and plugins.

Your home computer should meet the following minimum requirements:

  • Windows Operating System: XP, Vista, or 7
  • Internet Explorer 8, Firefox 3 or higher
  • Mac Operating System OS 10.5.x, or 10.6.x, Firefox 3 or higher Safari 4 or higher
  • All browsers require JavaScript, Java, Popups, Cookies to be enabled and Flash to be enabled.
 

Sun JAVA 6. Blackboard Learn 9.1 requires the latest version of Sun JAVA 6. Click here to check your current version of JAVA and for a free download of the latest version.

 

COMMON BLACKBOARD ISSUES

I’ve clicked the course link and I see a full-screen page in my course, but I can’t see the course menu links on the left side of the page.

Your page has been expanded and is covering up the course menu. You can maximize the menu by clicking the gray arrow on the left side of the page. 


I was in the middle of a test in Blackboard and I got bumped out of my test. What happened?

Sometimes the unexpected occurs and you lose your connection to the Internet or you click the back button and lose your connection to the test or some other technology issue causes an interruption that disconnects you from your test in Blackboard. In order to improve your test-taking success, here are some steps you can take.

Before the test:

Add http://blackboard.grayson.edu as a trusted site. To do that, open the Internet and select Tools > Internet Options > Security > Trusted Sites > Sites and add http://blackboard.grayson.edu.

Delete browsing history before accessing the test (under Tools in the menu bar).

Disable firewalls before taking the test if you are taking an exam from a computer or computer network that has a firewall installed.

A wired connection is the most reliable and should be used for taking online tests. Dial-up, satellite, wireless Internet connections, and mobile devices are not recommended for accessing and taking tests in Blackboard.

Make sure your computer is free of viruses and spyware by running anti-virus and anti-spyware software regularly.

During the test:

Do not double-click the button to start the test. After clicking on the button to start the test, wait until the test has completely loaded before beginning to answer any questions. If you double-click to begin the test, Blackboard reads the first click as an attempt to take the test and the second click as a second attempt, resulting in your access being blocked.

Do not click outside the test area during an exam, such as other navigation buttons (Announcements, Course Content, etc.), or Blackboard will kick you out of the test before you have completed it.

Do not click the Back, Forward, or Refresh buttons on your browser. This can cause you to lose your connection to the test.

Click Submit, Next, or Save one time only. It may take a few minutes to receive confirmation or move to the next question. Clicking more than once can actually slow down the loading and cause test errors.

Click the Submit button one time when you are finished with the test. It may take several moments for your test to be submitted, so do not click Submit more than once. Once your test is submitted, you will receive a confirmation that it was successfully submitted. Note: If you click the Save button, your test will be saved but not submitted.


What is Campus Connect?

Campus Connect is GC’s Student Information System providing access to your college records, and it’s also where you register and pay for classes. Campus Connect allows you to view your financial aid status, unofficial transcripts, class schedule, grades, and billing.

 
How do I access Campus Connect?
  • Log into the GC MyPage Portal
  • Click the yellow Academics tab
  • Click on the Campus Connect icon

 
How do I register for classes?
  • Log into the GC MyPage Portal
  • Click the yellow Academics tab
  • Click on the Campus Connect icon
  • Click the Add/Drop Courses link
  • Select the semester you wish to enroll in, choose the department, then click List Courses.
  • Select the course you wish to enroll in and click the Addbutton to the right of the course information.

How do I pay for my classes?

To pay online:

  • Log into the GC MyPage Portal
  • Click the yellow Academics tab
  • Click on the Campus Connect icon
  • Select the Pay/Review Account link
  • Select the corresponding Term Code
  • Click Submit
  • Select Pay in Full by Credit Card and enter the credit card information
  • Print the confirmation page for your records

To pay by phone or in person:

Call the business office at the main campus at 903.463.8601 or 903.463.8602 to pay with a credit card over the phone. You can also pay in person at the business office at the Main Campus or at the South Campus.


How can I find out what textbooks I need to purchase?

  • Click on the GC MyPage Portal link on the GC homepage
  • Click the yellow Academics tab
  • Locate the GC Course Search
  • Enter the appropriate search information
  • Select the correct Term
  • Click Search
  • Textbooks can be located by clicking the textbook icon  in the last column of the search results

OR

 
  • Go to the GC  homepage
  • Click the Bookstore link under Quick Links
  • Locate the Click Here link on the right side of the Campus Bookstore page
  • The Grayson College Bookstore website will open. Click on the Textbooks & Course Materialslink to begin your search

How can I find my course syllabus?

  • Click on the GC MyPage Portal link on the GC homepage
  • Click the yellow Academics tab
  • Locate the GC Course Search
  • Enter the appropriate search information
  • Select the correct Term
  • Click Search
  • Course syllabus can be located by clicking the  next to the instructor’s name in the search results


Help Desk Links
Help Desk
Grayson Help Desk Information
Printable Backboard FAQs
Print a copy of the Blackboard Frequently Asked Questions
Printable Portal FAQs
Print a copy of the Portal Frequently Asked Questions
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